See below for the top 10 most frequently asked questions.
Alternatively, browse the categories on the right or below to view all FAQs within a particular product category.
The following payment methods unfortunately attract a 2% charge as we incur a charge from the provider of the service: Credit Cards / Purchasing Cards / American Express & Paypal From time to time the banks can introduce new cards particularly prepaid debit cards which use card numbers which previously appears in a cred card range.
If you believe you are being incorrectly charged please contact us on 01622 655 940 and we will be happy to look into the matter.
Please use your holiday reference (begins with a 5) as the payment reference. Transfers to this account in currencies other than GBP will be translated to GBP by the bank potentially resulting in less than expected being received by us.